Frequently Asked Questions

Frequently Asked Questions

How can I place an order?

Browse our products, select the item you'd like to purchase, add it to your basket and proceed to checkout.

Do you deliver across the UK?

Yes. Olivia-UK offers delivery to eligible UK addresses. Available delivery options and costs are shown during checkout.

How long does delivery take?

Delivery times depend on the shipping option selected. Please check our Shipping & Delivery page for the latest information.

How can I track my order?

Once your order has been dispatched, you'll receive tracking information by email where tracking is available.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or been dispatched.

What payment methods do you accept?

Available payment methods are displayed securely at checkout.

What is your returns policy?

Please visit our Returns & Refunds page for information about returns, refunds and eligibility.

How can I contact Olivia-UK?

You can contact us by email at:

olivia-uk@gmail.com

Is my payment information secure?

Payments are processed through Shopify's secure checkout infrastructure and available payment providers.