Return & Refund Policy

At Olivia-UK, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to assist you.

Returns

We accept return requests within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be returned with its original packaging, where applicable

• Not be damaged, washed, altered or used

• Include the order details or proof of purchase

Items that do not meet these conditions may not be eligible for a return.

How to Request a Return

To request a return, please contact us at:

oliviauk09@gmail.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos of the product, if the item is damaged or incorrect

Our team will review your request and provide further instructions.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at oliviauk09@gmail.com.

Please provide photos of the item and your order details so we can investigate the issue and help you with the appropriate solution.

Refunds

Once your returned item has been received and inspected, we will let you know whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety or other applicable reasons.

Any products that are specifically marked as non-returnable on the product page are excluded from our standard return policy.

Return Shipping

Unless the item is damaged, defective or incorrect, return shipping costs may be the responsibility of the customer.

For damaged, defective or incorrect orders, please contact us before returning the item so we can provide the appropriate instructions.

Exchanges

If you would like to exchange an item, please contact us at oliviauk09@gmail.com.

Exchange availability may depend on product availability.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: oliviauk09@gmail.com

Olivia-UK

We reserve the right to update this policy when necessary. Any changes will be posted on this page.