Mix and Match
Shipping policy
Shipping Policy
At Olivia-UK, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.
Order Processing
Once your order has been successfully placed, we will begin processing it.
Orders are generally processed within 2–5 business days.
Please note that processing times may be longer during sales, holidays, promotional periods or other busy periods.
Shipping Times
Delivery times depend on your delivery location and the shipping method available at checkout.
Estimated delivery times will be provided during the checkout process where available.
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs, courier delays, incorrect address information or other circumstances outside our control.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the delivery location, order size and available shipping method.
Order Tracking
If tracking information is available for your order, it will be provided to you after your order has been shipped.
Please allow some time for tracking information to become active after the order has been dispatched.
Incorrect or Incomplete Address
Please make sure that your shipping address is correct and complete before placing your order.
Olivia-UK is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that the address can be changed after an order has been processed or shipped.
Delayed or Lost Orders
If your order is delayed or appears to be lost, please contact us at:
We will work with the relevant delivery provider to investigate the issue.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible.
Please provide your order number and clear photos of the damaged package and product so that we can investigate and assist you.
International Orders
For international deliveries, additional customs duties, taxes or other charges may apply depending on the destination country.
Any applicable customs duties or taxes are the responsibility of the customer unless otherwise stated at checkout.
Delivery times for international orders may also vary due to customs processing.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
Email: oliviauk09@gmail.com
Olivia-UK
We reserve the right to update this Shipping Policy when necessary. Any changes will be posted on this page.
